At ShopSmartly (https://shopsmartly.sbs/), your satisfaction is our priority. We take great pride in offering high-quality products at competitive prices and strive to ensure a seamless shopping experience for all our valued customers. However, we understand that sometimes things may not go as planned. That’s why we’ve created a clear and comprehensive Refund and Return Policy to ensure your concerns are addressed efficiently and fairly.
Please read the following information carefully before making a purchase.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, unworn, and in the same condition that you received it.
- The product must be in its original packaging, with all tags, labels, accessories, and manuals included.
- The return request must be initiated within 7 days of the delivery date.
- Proof of purchase (invoice or order confirmation email) must be provided.
Non-returnable Items
Certain types of goods are non-returnable for hygiene or safety reasons. These include (but are not limited to):
- Innerwear, lingerie, and undergarments
- Cosmetics and skincare products that have been opened
- Food, beverages, or perishable items
- Gift cards or downloadable software products
- Personalized or custom-made items
2. Return Process
To initiate a return, please follow these steps:
- Contact Us
Email us at support@shopsmartly.sbs with your order number, a description of the issue, and photo evidence (if applicable). - Return Authorization
Once your return request is reviewed, we will provide you with instructions on how to send the item back. Do not send the product without prior authorization. - Packaging the Return
Pack the item securely in its original packaging. Include a copy of the invoice or order confirmation. - Shipping the Product
You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service.
3. Refunds
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
Refund Approval:
- If approved, your refund will be processed within 7–10 business days.
- Refunds will be issued to your original payment method (credit card, debit card, UPI, etc.).
Refund Denial:
- If the returned item does not meet the eligibility criteria, it will be sent back to you at your expense.
- No refund will be issued for items returned without authorization or outside the return window.
Partial Refunds:
In certain cases, partial refunds may be granted:
- Items with minor damage or missing parts not due to our error
- Items returned beyond the standard return window (up to 14 days, subject to approval)
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange your product, email us at support@shopsmartly.sbs with details of your issue.
Exchanges are subject to product availability. If the replacement item is not in stock, you may choose an alternative product or opt for a full refund.
5. Cancellations
Before Shipping:
Orders can be canceled within 12 hours of placement or before they are shipped. To cancel, please contact us immediately at support@shopsmartly.sbs.
After Shipping:
If your order has already been dispatched, we will not be able to cancel it. You may wait for the item to be delivered and then initiate a return request (if eligible).
6. Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged in transit
- Defective on arrival
- Incorrect item delivered
Please notify us within 48 hours of receiving your order. Email us at support@shopsmartly.sbs with the following:
- Order number
- Photos or videos of the issue
- Description of the problem
We will investigate and arrange a replacement or refund at no extra cost to you.
7. Delayed or Missing Refunds
If you haven’t received a refund within the expected time frame:
- Check your bank account again.
- Contact your credit card company – it may take some time before your refund is officially posted.
- Contact your bank – there is often some processing time.
If you’ve done all of this and still haven’t received your refund, please reach out to us at support@shopsmartly.sbs.
8. International Orders
Currently, ShopSmartly primarily serves domestic (India-based) customers. However, for any international orders:
- Shipping, return, and refund policies may vary based on the destination.
- International return shipping charges are the responsibility of the customer.
- Import duties, taxes, and customs fees are non-refundable.
Please contact us at support@shopsmartly.sbs before placing an international order for clarification on return eligibility.
9. Abuse of Return Policy
We reserve the right to refuse service, cancel orders, or block accounts in cases where we detect abuse of our refund/return policy. Examples include:
- Excessive return requests
- Repeated claims of non-delivery
- Tampering with items before returning
- Using/wearing items and then requesting returns
We strive to maintain fairness and protect genuine customers. Any behavior that affects our ability to serve our community responsibly may result in action.